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Clinical Systems Support Specialist (SAS Grid)
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Sr. Clinical Systems Support Specialist

Do you want to watch clinical technology change, or do you want to be the one to shape it?

Because we’re hoping you’re here for the latter.


Who are we?

As a top five CRO, providing innovative solutions for our clients is what we do. From full service clinical development to the pioneering Embedded SolutionsTM model, PRA provides a broad spectrum of solutions that meet the demands of a diverse marketplace.


At PRA, borders do not create boundaries.  Our growing workforce is 16,000+ employees strong, spanning 13 time zones across 85 countries – yet we operate in unison as one global community.  We are committed to saving lives and we are constantly striving to be the best at what we do.  Our impact is real and we see it every single day.  We help get life-saving drugs into the hands of those who need them most.


Who are you?

You are a forward thinker.  You are an innovator that refuses to settle.  Your technical experience is wide, it bridges software and systems.  The idea of using your technical skills to support a global community that works diligently towards improving the lives of others excites you.  You want to push the boundaries and change the future.  You want to learn from the best, grow your knowledge and your skill set, and you want to build your career.  You want to use the latest technology and tools in the industry to push the momentum of an already growing company forward.  You want to find a balance that still lets you be, well, you.  Most of all, you want to do it in a place where you’re more than an employee number…a place you love working.


Still here?  Good.  If this is you, we’d really like to meet you.


What will you be doing?

Working in a global team environment to troubleshoot and resolve application and system issues.  Maintain and monitor server infrastructure.  Maintain various versions of Oracle homes such as 9i, 10g, 11g, and 12c.  Understand multiple Oracle listeners and troubleshoot TNS issues.  Upgrade and patch a variety of applications such as Oracle, SAS and SQL Server.  Install, administer and troubleshoot various software products such as Oracle Clinical, RDC, TMS and integrations with SAS.  Support Weblogic installations, Oracle Forms/Reports and SAS services.  Conduct pilot tests before deployment to verify application behavior.  Provide on-call support.   Effectively communicate and engage with team members, users and vendors to resolve system and application issues.


What do you need to have?

  • 2+ years of hands-on systems administration experience with Oracle Argus, Oracle Clinical (OC), or SAS Grid.
  • Application production support experience with good technical and troubleshooting skills.
  • Flexible with working hours.
  • Knowledge and experience with Microsoft OS and OS components (such as ADUC, ODBC, IIS, FTP)
  • Excellent understanding of the SDLC
  • Excellent knowledge of Microsoft Office applications.
  • Proficiency in documenting process, work instructions and knowledge base articles
  • Clear understanding of Active Directory maintenance and tracking activities such as creating, deleting, and modifying user accounts.
  • Excellent verbal and written communication skills in English with the ability to engage users with friendly and engaging conversation.
  • BS in Computer Science, or related area; or equivalent professional experience including application-specific employment related experience.
  • To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.


Preferred Qualifications:

  • 6+ years of hands-on systems administration experience with Oracle Argus, Oracle Clinical (OC), or SAS Grid.
  • Creative thinker able to understand, analyze and recommend solutions to drive process improvement and business value


PRA is an EEO/AA employer and is committed to providing opportunities to minorities, women, veterans and individuals with disabilities.


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