PRAHS

2017-42411

- | US-KS-Lenexa
3 weeks ago
Title
Call Center Specialist

Overview

Conducts phone screening (outgoing and incoming) with potential study subjects to determine initial study eligibility requirements and schedules screening appointments to support the project plan for clinical studies.

Responsibilities

  • Answers and places potential phone calls for interested study participants
  • Ensures maintenance and accuracy of subject database and performs database queries
  • Checks voice mail daily and takes appropriate action on all messages from study subjects
  • Explains and reviews study protocols and schedules to subject participants for each study
  • Makes confirmation calls for screening appointments and subject check-in dates
  • Notifies study volunteers of study participation status
  • Works as a member of the recruiting team to obtain sufficient numbers of qualified participants for each study
  • Performs outreach recruiting events as requested
  • Phone-screens potential volunteers for active studies and schedules screening appointments for qualified subjects

Qualifications

  • Read, write and speak fluent English; fluent in host country language required.
  • High School Diploma and/ or minimum of one year of equivalent work experience with similar position
  • One to two years employment-related experience
  • Experience using computerized information systems; experience with PC-Windows, word processing, and database software
  • Associate’s Degree from an accredited institution





PRA is an EEO/AA employer and is committed to providing opportunities to minorities, women, veterans and individuals with disabilities.

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