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Sr. Program Manager
Job Locations 
US-CA-San Diego
Posted Date 

More information about this job


 mobile technology job header


This is an opportunity to lead and innovate in a fast-moving, dynamic company environment. The Sr. Program Manager is responsible for owning and achieving interim and final contractual deliverables for assigned projects/programs, according to the time, quality/scope and cost constraints. The position is based out of San Diego and requires up to 20% travel, domestically and internationally. Our ideal candidate will be a proven leader with a strong track record of working with teams and customers to bring new solutions to the healthcare and life-sciences market. 



  • Provide hands on expertise in the areas of program management, software implementation, customer support and client account management.
  • Responsible for client satisfaction and delivery metrics (on time / on budget).
  • Ensure compliance with all contract deliverables, terms and service level agreements.
  • Create and maintain detailed project plans; monitor, track and report on project progress; manage project scope, issues, risks and change orders.
  • Direct individual and team weekly goals, and monitor progress through a positive, collaborative, and encouraging work environment.
  • Ensure all projects remain on schedule. Items with scheduling risk (potential delays) are proactively reallocated, assigned additional resources or properly re-prioritized.
  • Produce timely and accurate reporting against project timelines and other metrics.
  • Clearly communicate priorities and status to internal stakeholders.
  • Interface with internal and external stakeholders to understand requirements and issues.
  • Manage and direct customer support activities.
  • Lead client account management teams, post-sales support and organic growth initiatives.
  • Develop and implement tailored programs that provide continued value to the customer, ensure contract renewals and drive long-term account growth.
  • Participate in various phases of pre-sales support.


  • Minimum 8 years in program/project management and client product/service delivery, implementing enterprise systems and software with at least 3 years managing large-scale and complex enterprise software projects.
  • Required knowledge and experience managing team’s responsible software design/development, testing, technical operations and technical support.
  • Experience with Agile software implementations for the Federal Government
  • Prior success as primary client interface, program manager for enterprise software implementation project.
  • Experience managing web/mobile application development, system integration, consulting or other technology delivery projects.
  • Experience in managing Agile software development projects
  • BS/BA in Computer Science or a related technical field.
  • To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.




Preferred Experience


  • PMP or similar certification preferred
  • Demonstrated on-the-job experience in the Certification and Accreditation (C&A) process for Approval to Operate (ATO)
  • Knowledge of FISMA/FedRAMP requirements
  • Knowledge of Section 508 and Federal security standards
  • Good understanding of clinical research (pharma, device and/or biotech sectors) and a solid understanding of Clinical Research SaaS technology
  • Understanding of healthcare security and compliance (HIPAA, Annex 11, FDA 21 CFR Part 11, etc.)
  • Knowledge and experience with mobile development platforms and frameworks
  • Flexibility to adapt to changing priorities. Moves quickly to address unexpected problems or opportunities.

PRA is an EEO/AA employer and is committed to providing opportunities to minorities, women, veterans and individuals with disabilities.


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