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2017-42964

2017-42964

Title 
Sr. Program Manager
Job Locations 
-
US-CA-San Diego
Posted Date 
10/20/2017

More information about this job

Overview

This is an opportunity to lead and innovate in a fast-moving, dynamic company environment. The Sr. Program Manager is responsible for owning and achieving interim and final contractual deliverables for assigned projects/programs, according to the time, quality/scope and cost constraints. The position is based out of San Diego and requires up to 20% travel, domestically and internationally. Our ideal candidate will be a proven leader with a strong track record of working with teams and customers to bring new solutions to the healthcare and life-sciences market. 


 

Responsibilities

  • Provide hands on expertise in the areas of program management, software implementation, customer support and client account management.
  • Responsible for client satisfaction and delivery metrics (on time / on budget).
  • Ensure compliance with all contract deliverables, terms and service level agreements.
  • Create and maintain detailed project plans; monitor, track and report on project progress; manage project scope, issues, risks and change orders.
  • Direct individual and team weekly goals, and monitor progress through a positive, collaborative, and encouraging work environment.
  • Ensure all projects remain on schedule. Items with scheduling risk (potential delays) are proactively reallocated, assigned additional resources or properly re-prioritized.
  • Produce timely and accurate reporting against project timelines and other metrics.
  • Clearly communicate priorities and status to internal stakeholders.
  • Interface with internal and external stakeholders to understand requirements and issues.
  • Manage and direct customer support activities.
  • Lead client account management teams, post-sales support and organic growth initiatives.
  • Develop and implement tailored programs that provide continued value to the customer, ensure contract renewals and drive long-term account growth.
  • Participate in various phases of pre-sales support.

Qualifications

  • Minimum 8 years in program/project management and client product/service delivery, implementing enterprise systems and software with at least 3 years managing large-scale and complex enterprise software projects.
  • Required knowledge and experience managing team’s responsible software design/development, testing, technical operations and technical support.
  • Experience with Agile software implementations for the Federal Government
  • Prior success as primary client interface, program manager for enterprise software implementation project.
  • Experience managing web/mobile application development, system integration, consulting or other technology delivery projects.
  • Experience in managing Agile software development projects
  • BS/BA in Computer Science or a related technical field.

 

 

 

Preferred Experience

 

  • PMP or similar certification preferred
  • Demonstrated on-the-job experience in the Certification and Accreditation (C&A) process for Approval to Operate (ATO)
  • Knowledge of FISMA/FedRAMP requirements
  • Knowledge of Section 508 and Federal security standards
  • Good understanding of clinical research (pharma, device and/or biotech sectors) and a solid understanding of Clinical Research SaaS technology
  • Understanding of healthcare security and compliance (HIPAA, Annex 11, FDA 21 CFR Part 11, etc.)
  • Knowledge and experience with mobile development platforms and frameworks
  • Flexibility to adapt to changing priorities. Moves quickly to address unexpected problems or opportunities.


To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

PRA is an EEO/AA employer and is committed to providing opportunities to minorities, women, veterans and individuals with disabilities.

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