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Site Contracts Manager
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The Manager of Clinical Operations (Clinical Site Contracts) is responsible for recruitment, growth, and development of Clinical Operations employees.  The CSC MCO provides leadership in the implementation of PRA’s quality initiatives and business processes, and demonstrates achievement of PRA’s management goals and objectives within the framework of the company mission, policy, and philosophy.   The CSC MCO role is comprised of functional management and billable study oversite and is responsible for the overall coordination and management of the contract processes.


The CSC MCO provides functional management oversight for a team of Contract Associates and Contract Representatives to ensure high quality work performance and retention of high quality employees.  The CSC MCO provides training and ongoing support on the PRA Start-Up Methodology, Site Contracting principles, and risk identification/issue resolution.   The CSC MCO is also responsible for the management of resources and resource projections to ensure project teams are consistent with client needs, expectations, and contractual expectations.  The CSC MCO provides guidance on site contracting matters to project management and other operational stakeholders.


In addition, the CSC MCO drives the successful execution of site contract processes and performances across studies and works closely with the assigned Contracts Associates to provide leadership and support.  The CSC MCO is a point of escalation for site contract issues and works alongside the Site Contract Leads to proactively identify, resolve/mitigate and escalate study risks or issues. 


  •  Coordinate and work with the Site Contract Leads and the Site Contracts team to ensure execution of site contracts on or ahead of the contracted schedule
  • Conduct risk review against contracted milestones to identify and escalation risks to timelines posed by site contracts
  • Manage performance issues through both the line management structure and the study team structure
  • Ensure the quality and timeliness of site contract deliverables at the departmental and study level
  • Evaluate compliances of assigned employees with PRA systems and processes
  • Provide department leadership and implement Clinical Operations productivity improvements by
    • Performing metric collection and data analysis to Support PRA’s continuous improvement in policies, procedures and business process
    • Identifying process improvements through review of clinical operations SOPs and analyzing department performance, and recommending improvement plans to senior management
    • Leading task forces to implement process improvement initiatives
    • Implementing process improvements through the training and supporting of team members




Minimum Qualifications

  • Excellent written and oral communication skills
  • Undergraduate/Bachelor degree
  • Legal knowledge to understand the implications of various contracting circumstances and resolutions
  • Read, write and speak fluent English
  • Experience supervising or managing professional employees (desired)
  • Minimum 3 years of experience within the pharmaceutical/CRO industry (desired)
  • Prior experience as a clinical trial agreement or contract negotiator (desired)
  • Advanced degree, or its international equivalent, preferred

PRA is an EEO/AA employer and is committed to providing opportunities to minorities, women, veterans and individuals with disabilities.


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