Returning Candidate?



Patient Engagement Program Manager
Job Locations 
Posted Date 

More information about this job


Do you want to be responsible for the coordination of scientific engagements and Investigator Studies Program activitiess related to clinical trials?



Who are we?

We Are PRA.


We are 15,000+ employees strong, operating in more than 85 countries. We are committed to saving lives, and we are constantly striving to be the best at what we do. Our impact is real and we see it every single day. We are getting live saving drugs into the hands those who need them most.


Who Are You?

You are an experience professional with a passion for clinical trials and scientific affairs  . You are organized, but flexible and adaptable to unexpected changes. You can easily envision the bigger picture, without losing sight of the day-to-day tasks. You can provide excellent leadership to not only your project teams, but also to clients. You are excited and enthusiastic. You motivate your teams to do great work and collaborate easily with your clients. Most of all, you want to do it in a place where you’re more than an employee number. A place you love working.


Still here? Good. Because if this is you, we’d really like to meet you.



What will you be doing?


The Patient Engagement program manager will be responsible for owning and achieving interim and final contractual deliverables for assigned projects/programs, according to the time, quality/scope and cost constraints.


  • Interaction with external patient organizations, expert scientists, global organizational leaders while representing the Office of the Chief Patient Officer to multiple internal functional areas within legal, compliance, contracting, security, webcast production, communications, audio/visual support, project leads.
  • Understands/manages/satisfies client contractual, organizational and relationship needs/expectations.
  • Provides regular reporting on project metrics, status of deliverables and risks/issues with the associated management plan to client, chairs and project leads
  • Leads and directs cross-functional team leaders and third parties/vendors:
  • Validates project plan (multi-service plan and communication plan).
  • Guides and supports team leads in prioritizing, trouble-shooting and contingency planning.
  • Acts as primary liaison with client
  • Liaises with functional leads/managers to optimize performance and utilization of project team members.
  • Assumes project leadership role in compliance at project level to processes and systems.
  • Participation and attendance in bid defense process.
  • Mentoring of other members of the project management team or functional leads, as required.
  • Provides feedback on project team member’s performance to respective line-managers.

Manages project contractual deliverables:

  • Supervises progress via metrics.
  • Monitors and ensures adherence to the contractual agreement (time, quality/scope, and cost deliverables).
  • Leads presentation of internal project status reviews and is accountable for action item follow up.
    Proactively identifies, resolves/mitigates and escalates risks and/or issues.


Manages project costs:

  • Owns projections of units/hours (revenue and resources), actual units/hours efficiency analysis.
  • Proactively and timely identifies, negotiates and executes contract modifications for assigned projects, ensuring out of scope activities are approved upfront via a contract adjustments.
  • Ensures adherence to company SOP, policies and guidelines at the project level.
  • Identifies potential or actual unrecoverable hours and provides analysis and mitigation/resolution plan for senior management’s approval.
  • Ensures control of financial risk to the company.
  • In cooperation with the project analyst, applies efficient management of project pass-through costs and investigators payments to ensure all such costs are recovered in a timely manner, and in advance where ever possible. 


  • Minimum 5 years experience in clinical research, including a management role as a team lead or project manager experience.
  • An undergraduate degree or licensed certified health care training or an equivalent combination of education and experience sufficient to successfully perform the key responsibilities of the job.
  • Strong scientific background
  • Understanding of clinical research development process
  • Sensitivity to patient issues and privacy
  • Internal executive leadership management
  • Meeting planning, contracting and financial tracking
  • Strong interpersonal skills
  • Excellent verbal and written communication
  • Reads, writes and speaks fluent English


  • An undergraduate degree with 7 years of experience in clinical research and at least 3 years as a full service project manager. 
  • Or a Graduate degree with 5 years of experience in clinical research and at least 2 year as a functional team lead role or single service project management.

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

PRA is an EEO/AA employer and is committed to providing opportunities to minorities, women, veterans and individuals with disabilities.



Share on your newsfeed

Connect With Us!

Not ready to apply? We get it! Click here to stay in touch for future opportunities, events and other happenings!