• Sales Analyst-CRM

    Job Locations (All) | US-NC-Raleigh
    Posted Date 2 weeks ago(1/8/2019 12:48 PM)
  • Overview

    Who We Are:

    We Are PRA. We are 15,000 employees strong, operating in more than 85 countries. We are committed to saving lives and we are constantly striving to be the best at what we do. Our impact is real and we see it every single day. We help get life-saving drugs into the hands of those who need them most.


    Who You Are:

    You thrive in a team environment and enjoy delivering the simplest solution to the most complex of problems. You have CRM experience in a sales and marketing setting, strong technical skills and an analytical mind. You know where to focus on the details and recognize the importance of data quality. You are a total team player, the person that will take on any task to help a team member or the team achieve its goals. You pride yourself on being an effective communicator, 100% customer service orientated and will do whatever will help PRA win business.


    What You Will Be Doing:

    You will be responsible for supporting our Salesforce customer relationship management (CRM) ecosystem and our vibrant user community. This means performing a range of tasks, typically focused on daily user support, data cleansing and reporting. Prompt and personalized customer care is critical because time is of the essence in a sales environment. You will also be working cross-functionally with other teams in order to effectively solve issues and support overall sales operations. 


    More details:


    Specifics of day-to-day work include (but are not limited to) the following activities:

    • Research companies, stay apprised of all relevant developments (mergers, acquisitions, etc.) and coordinate updates to Salesforce
    • Leverage a combination of data quality software and Salesforce tools to identify and fix data discrepancies within and across records (Accounts, Contacts, Activities, etc.)
    • Review and compare external data sets to CRM database and update records accordingly
    • Update training documentation and other supporting materials, as needed
    • Provide routine support to end-users. Typical examples include the following: entry of new Accounts & Contacts, data update requests, data-related questions, reports, brief demos on feature usage, etc.
    • Build and modify a range of reports & dashboards for sales, marketing and other key groups
    • Analyze sales data and provide fit-for-purpose metrics that are used to make business decisions
    • Support system enhancement projects by taking responsibility for specific configuration and security-related tasks
    • Implement sales automation features to improve efficiencies and downstream intelligence
    • Test, validate, and document system changes




    What You Need to Have:

    • Read, write and speak fluent English; fluent in host country language required.
    • At least three years of sales analyst and related systems experience
    • Strong Microsoft Excel skills (hands-on experience with formulas, comparing datasets, etc.)
    • Experience with cloud-based sales and marketing software - CRM / Software as a Service (SAAS)
    • Salesforce Certified Administrator certification preferred
    • Salesforce Lightning user interface experience is a plus
    • Knowledge of Salesforce configuration, security & access is a plus
    • Experience with third-party tools (e.g., data quality software) is a plus
    • Undergraduate degree (BA/BS) required.
    • To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

    PRA is an EEO/AA employer and is committed to providing opportunities to minorities, women, veterans and individuals with disabilities.


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