• Call Center Agent PRN - Salt Lake City

    Job Locations (All) | US-UT-Salt Lake City
    Posted Date 1 day ago(1/18/2019 11:08 AM)
  • Overview

    Conducts phone screening (outgoing and incoming) with potential study subjects to determine initial study eligibility requirements and schedules screening appointments to support the project plan for clinical studies.


    • Answers and places potential phone calls for interested study volunteers
    • Ensures maintenance and accuracy of recruiting database and performs database queries
    • Checks voice mail daily and takes appropriate action on all messages from study volunteers
    • Explains  study protocols  to volunteers for each study during telephone screening
    • (May) Makes confirmation calls for screening appointments and volunteer check-in dates
    • (May) Notifies study volunteers of study participation status. 
    • (May)Ensure payment of the volunteers.
    • Works as a member of the recruiting team to obtain sufficient numbers of qualified volunteers for each study
    • Performs outreach recruiting events as requested



    • Read, write and speak fluent English; fluent in host country language required.


    • High School Diploma and/ or minimum of one year of equivalent work experience with similar position


    • One to two years employment- related experience
    • Experience using computerized information systems; experience with PC-Windows, word processing, and database software
    • Associate’s Degree from an accredited institution

    PRA is an EEO/AA employer and is committed to providing opportunities to minorities, women, veterans and individuals with disabilities.



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